Real answers, when you need them.

What can Claire help me with?

Ask Claire anything about visiting Moab - where to eat, what to do, where to stay, current weather, directions, or just "what's good for dinner tonight?" She has real local knowledge, not generic search results, and she'll tell you honestly when she doesn't know something instead of guessing.

Do I have to plan a whole trip to use Claire?

No - you can just ask questions any time, no planning required. "Plan a Trip" is there if you want Claire to actively help build out your days, but browsing and asking one-off questions works exactly the same either way.

How do I start planning a full trip with Claire?

Tap "Plan a Trip" - the map icon in the chat header. Tell Claire your dates, who's coming, and what you're excited to do, and she'll start building a real day-by-day plan with you as you keep talking.

How do I add something Claire recommends to my trip?

Tap "Add to trip" on any business or activity card she shows you. It's saved to your trip immediately - no extra steps.

How do I see everything I've added to my trip?

Open the itinerary view in the chat header - it shows your whole trip organized by day, with everything you've added or committed to.

I'm done planning - what happens now?

Tell Claire you're finished, or use the "I'm done planning" prompt when it appears. Your trip locks in as ready. If you need to change anything later, tap "Make a change" to reopen it.

Will I lose my trip if I close the chat?

No - your trip stays saved. Come back to the chat any time on the same device (or signed in on a different one) and it's still there, exactly as you left it.

Can I get my trip sent to my phone or email?

Yes - ask Claire to text or email you your trip, and give her your consent to send it. She'll deliver your full plan to whichever one you choose.

How do I start over or remove my trip?

Ask Claire to forget your trip, or use the reset option in your trip controls. It closes out your current trip for good so you can start fresh - this can't be undone, so make sure you're ready before you do.

Why do I need to sign in?

A quick phone sign-in keeps your trip safely tied to you, so it's reachable from any device and Claire can be confident she's talking with a real guest. It only takes a minute.

What information do you need from me to sign in?

Just your first and last name, phone number, and email for a new sign-up - then a one-time code sent by text to confirm it's really you. Returning guests only need their phone number and a fresh code.

Can I use Claire on a different device or share my trip?

Yes - sign in with the same phone number on any device and your trip comes right with you, since it's tied to your account, not just one browser.

I need help on the trail or I'm stranded - what do I do?

Tell Claire directly and she can help connect you with local recovery and emergency services in the Moab area. For a life-threatening emergency, always call 911 first - cell service is unreliable in canyon country, and a text to 911 sometimes gets through where a call won't.

Claire gave me a wrong answer, or something isn't working - who do I tell?

Use the contact option in the chat to reach a real person at Portal Offroad Tours. We take it seriously when Claire gets something wrong, and we'd genuinely like to know.

Is my information private?

Yes - see our Privacy Policy and Terms of Service, linked at the bottom of this page.